Sterling Appliance Reviews

I needed to replace my Dishwasher after a second leak in a year has occurred. After fiddling with the dishwasher and trying my best before admitting defeat to just get a new system. Was great and easy experience heading into Sterling as doing my homework they have their own installer and repair teams. Meaning they are just sales but able to help for the general first part of the life of the machine. Working with Richard we were able to find a better replacement, make sure it's in stock and installed asap, overall easy sales process especially after dealing with the problems most the day with the current one had.  Cheers to his help identify the better dishwasher and getting everything setup for me to be hands off after the sale.

Kyle M. 5/3/2023

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Ordered a Speed Queen washer/dryer stackable here from Andre. Sales person was helpful as my machine was backordered, ordered a side venting kit when needed, and was always friendly. Just got it installed and they were quick, professional, and friendly. Will buy future appliances here!

William Waters 5/19/2022

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This is where you buy appliances, period. They are local. They answer the phone. They answer questions. They actually know what they're talking about. Try getting ANY of that from a big box store. Their prices are fair and competitive. Not the cheapest on the planet but go ahead and buy the cheapest if you want. You'll get no help, and horrible service. Buy appliances that last from people that care You'll save in the long run.

Mike ZD 6/1/2022

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They kept the store open just for me on a snow day because I needed a new fridge. Thank you!Also, the installers for the new fridge did a great job!

Tom Hamilton 4/4/2022

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Working with Sterling Appliances has been such a joy, they are very responsive and reliable. Lynn has made sure to make our experience is as smooth as possible.

Andy Jovel 4/8/2022

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We purchased all 4 appliances from Sterling Appliance in Sterling VA. The staff in the showroom were very helpful in getting us the right sizes for our home and made 3 deliveries when the products were not available at the same time. Due to the 3 deliveries, we got to know Jose who did a great job of installation and took extra care in getting all the large appliances in and out of the house. Jose also made sure we knew the basics of how to use our appliances. He and his team mate were very competent and friendly. I highly recommend patronizing Sterling Appliance for your needs.

Nancy Cipolla 5/18/2022

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Jose and crew came to deliver and install my new LG Washtower!  Jose went above and beyond to make sure I was completely happy with the way it fit in my condo's tiny laundry closet.  My old unit was approximately the same dimensions but stuck out in the hallway a good few inches.  Thanks to Jose, the unit now fits all the way back and looks amazing! I am so glad I went with Sterling Appliance rather than the big box I used last time. Service is excellent!

Jill M. 11/20/2021

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We purchased a new refrigerator from Sterling appliance.  Sterling Appliance was up front from the beginning of our purchase that while the fridge says it should be in a couple of weeks  it may not with the supply chain issues.  We were willing to take the risk and it ended up taking a long time for the fridge to arrive.  Throughout the wait, Sean regularly connected with us to provide an update, offer alternative options and help us with a contingency plan if our basement (and back up fridge) died.

Brian V. 9/25/2021

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Our experience in purchasing a washer-dryer combination from Sterling Appliance was absolutely superb. Placing the order was seamless--a combination of online and phone transactions due to COVID. The units were delivered promptly. The installers were highly skilled and very efficient--it seemed as if their every move was choreographed, no wasted motion. Unfortunately, the washer had a leak. Sterling sent out a technician to assess the problem. That in itself was a great experience. Not only was he highly competent, but he was also extremely personable. He determined that the problem was a manufacturing fault. Within a week, we had a new unit--also installed by a fast and efficient team. We will continue to buy from Sterling Appliances.

Richard Saunders 3/21/2021

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We recently purchased a new Maytag dryer from Sterling Appliance. Unfortunately, within less than a week the dryer kept experiencing issues. Sterling appliance could've easily instructed us to contact Maytag given that our dryer was covered under factory warranty. However, when we called and explained the issue they immediately worked to find us a new dryer and replaced the faulty one the next business day. Overall, the customer service provided by Shawn and the folks at Sterling Appliance was second to none. Again, the malfunctioning dryer was Maytag's fault and they could have easily deflected the blame - but they didn't. Sterling Appliance corrected the issue. Its that kind of "treat your customers like family" mentality that has ensured we will be returning customers.

Chris Meacham 8/31/2020

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This is the first time we've shopped at Sterling Appliance - we chose to give this local shop our business over the big box stores. The entire experience deserves a 5+ Star rating!! My husband purchased our new gas oven - Sean (one of the owners) was really helpful and made the buying process quick & seamless. They had the gas oven we wanted in stock and scheduled our delivery within the week! The drivers arrived on time and even provided me with a 1/2 call ahead. The two gentleman wore masks and were very efficient in uninstalling old oven, installing new and hauling away our old gas oven. They removed all of the packaging and were in & out within a 1/2 hour. We will definitely recommend Sterling Appliance to our friends & coworkers!!

Ruth F. 8/7/2020

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great service! Speedy, professional and very friendly!

Google User 1/9/2020

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Purchased a replacement refrigerator door for a GE Profile side by side. Door arrived, installation was delayed because GE changed how the handle was attached. John and Nick went above and beyond to locate the appropriate screws- that couldn't be obtained by normal methods. After several weeks, I had the door replacement completed yesterday. I recommend this company highly.

Cathy Kelleher 2/6/2020

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Great work, very professional, Great attitude!

Google User 2/6/2020

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I recently purchased a GE stackable washer and dryer from Sterling Appliance. My sales person, was absolutely outstanding! She was very helpful in assisting me with the selection and purchase of a stackable unit the would fit in a constrained laundry space. The installer was equally outstanding. He was very meticulous in his work and took great care in installing the unit in expert fashion. Special mention must be made of his determination in ensuring that the drain pan properly fit the laundry space. My sincere thanks to Sterling Appliance for their professionalism and dedication.

Ammaarah M. 9/19/2019

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The crew was extremely helpful in getting me a new dishwasher and washing machine. The prices and service were better than other stores in the area. The products were installed quickly and correctly. Overall great experience. Thanks so much.

Stame C. 8/15/2019

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About a week after buying new appliances for my home, I noticed a dent in the freezer door. I am not sure if it was always there or if it was caused by one of my children. When I called Sterling Appliance to order a replacement door, they stated they would fix it free of charge, despite me not knowing when the dent occurred. This company provides excellent customer service and I would highly recommend them.

Yasemin W. 8/7/2019

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Really happy with my experience. I ordered a new range and spoke with their salesman. He was really helpful and knowledgeable. On the day that my range was delivered I was surprised that my salesman, was also one of my installers, but it makes sense since he knew so much about the product. They installed the range very quickly and I was cooking in no time. I'm planning on slowly remodeling my kitchen and I'll be sure to get all my appliances from Sterling Appliance. Thanks so much!

Lily B. 7/26/2019

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Great service ! 5 stars ! Excellent, professional care

Google User 7/19/2019

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Had a leaky bottom freezer drawer on my KitchenAid refrigerator. The service was set up quickly and the technician, diagnosed and repaired the problem quickly. He was very nice and professional. Will definitely use again.Excellent experience. I did my research from out of state and then went to their online app to look at what they carried. I called and ordered a dishwasher and arranged for delivery/installation in two weeks when we were in town. I got a call that morning from the serviceman Miguel that he was on the way. He arrived and was very efficient and knowledgeable.He stayed with it and got us up and running quickly. Very please with our experience and never stepped inside the storeExtremely happy with our fast, courteous, and professional repair job by Sterling Appliance! The defrost freezer drain for our Maytag refrigerator had clogged, and water was starting to drip down onto the top shelves of the fridge section. Sterling scheduled us within just a few days (not an emergency, and our calendar wasn't free sooner, so we were happy with the scheduling). They quickly located the problem and disassembled the freezer back, defrosting and clearing the blockage, and testing it to make sure all was good. Would definitely use them again.I ordered a freezer about three weeks ago. The absolute BEST service I have EVER had !!! the sales person was great - professional and extremely helpful. I would definitely use this company again.Dale was great from Sterling Appliance. He had the parts and diagnosed it in under 10 minutes. My dryer is back in business and everything went well. I got a phone call with his ETA and he showed me the nonworking piece. He was super polite and in the window of the estimated time of arrival. Staff was great setting up the appointment. Will use this company again.

Val D.Mario A.Giaca C.Duncan A.Willis S. 7/18/201907

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Excellent experience. I did my research from out of state and then went to their online app to look at what they carried. I called and ordered a dishwasher and arranged for delivery/installation in two weeks when we were in town. I got a call that morning from the serviceman Miguel that he was on the way. He arrived and was very efficient and knowledgeable.He stayed with it and got us up and running quickly. Very please with our experience and never stepped inside the store

Mario A. 7/3/2019

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Dale was great from Sterling Appliance. He had the parts and diagnosed it in under 10 minutes. My dryer is back in business and everything went well. I got a phone call with his ETA and he showed me the nonworking piece. He was super polite and in the window of the estimated time of arrival. Staff was great setting up the appointment. Will use this company again.

Willis S. 6/7/2019

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I ordered a freezer about three weeks ago. The absolute BEST service I have EVER had !!! the sales person was great - professional and extremely helpful. I would definitely use this company again.

Duncan A. 6/14/2019

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Great group of guys Did great work

Google User 6/28/2019

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Extremely happy with our fast, courteous, and professional repair job by Sterling Appliance! The defrost freezer drain for our Maytag refrigerator had clogged, and water was starting to drip down onto the top shelves of the fridge section. Sterling scheduled us within just a few days (not an emergency, and our calendar wasn't free sooner, so we were happy with the scheduling). They quickly located the problem and disassembled the freezer back, defrosting and clearing the blockage, and testing it to make sure all was good. Would definitely use them again.

Giaca C. 6/28/2019

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5 stars all the way! I'd give 10 if I could !Great installation experience

Google User 7/3/2019

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Excellent pricing and top notch service! Deanna @ Sterling Appliance was phenomenal. Her recommendations, attention to detail and ability to find me a great deal made all the difference. Overall, I cannot speak more highly of Sterling Appliance.

Merrill Raman 10/4/2016

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Very impressive. They were on time and made fast work of our fridge. Just awesome. Can't get better than Sterling.

Brian Price 6/6/2016

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We've used Sterling Appliance for years and have found their technicians to be extremely friendly, helpful and professional! Thanks so much!

Jennifer Shah 4/23/2015

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