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Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 703-450-5453 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

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Brands Serviced

*Sterling Appliance does not service built ins. If purchased through Sterling Appliance, the case will be reviewed by the Sterling Appliance Service Manager.

*Sterling Appliance does not service Bosch under warranty. All out of warranty service calls must be reviewed by the Sterling Appliance Service Manager due to service restrictions.

*If parts are no longer available, the diagnostic fee is nonrefundable.

* If you do not see your brand on our list of serviced appliances call our service department to verify that we do not service it.

Pricing

Diagnostic Fee: $99.95 nonrefundable

High-End Appliance Diagnostic Fee: $119.95 nonrefundable

Out of Service Range Fee: $109

Senior Citizen Discount (65+): $79.95

Double Appliance Discount: second appliance free of charge any additional thereafter $49.95.

*Only applicable on same day. *

  • Our skilled technicians will diagnose your appliance on site, giving you a detailed description of what is wrong and an estimate of labor and parts for repair.

Labor fee:

  • Sterling Appliance’s labor fee is based off a National Appliance Service Labor Chart. These fees are subject to change based on appliance diagnostic.

Vent Cleaning:

  • <10’ $169
  • >10’ $209
  • >30’ $249

Dryer cleaning add on: $50.00

Ladder fee: $50.00

Crawlspace fee: $50.00

Parts: all parts pricing is given by Technician after diagnostic is completed.

Late Fee: Sterling Appliance Service Department requires a 48-hour cancellation notice for all service calls. If service is canceled within the 48-hour window, a $49.95 cancellation fee will be billed to the owner of the property. The Sterling Appliance Technician will send an email to the owner or property manager of the address with the cancellation reason and fee reminder. An emailed invoice of $49.95 will be sent shortly thereafter if no additional service is needed or will be atached to the final invoice after service is completed.

Policies and Procedures

30 Day Labor Warranty

Sterling Appliance strives to finish each job perfectly; however, some issues may arise after initial repair. Sterling Appliance will work with you to solve problems or errors related to the service invoiced within 30 days of repair on the customer’s appliance. A follow up diagnostic will be provided free of charge to customers with additional parts and labor billed after all issues are resolved. If an additional issue not related to the first repair occurs within 30 days a re-diagnostic fee of $49.95 will be charged to evaluate the new problem with the additional charges of parts and labor.

Sterling Appliance Labor Policy

Sterling Appliance offers a 30-day warranty on labor performed.

Labor is refundable only if:

  1. Replacement part or billed labor did not remedy reported issue with appliance.
  2. Issues arise with the appliance within 30 days that are directly related to the repair.

Labor is NOT refundable if:

  1. Customer denies additional parts that are recommended for quoted repair.
    i.e., Tech recommends water inlets when doing a filter manifold replacement.
  2. Customer is informed that additional parts may be needed after quoted repair.
    i.e., Control replacements where unit cannot be fully tested during diagnosis.
  3. Additional issues arise within 30 days of repair that are not directly related to any parts installed during repair or labor performed during repair.